How we protect your personal data — fully compliant with the GDPR (Regulation 2016/679) and the Belgian Act of 30 July 2018.
A & T Trading BV, trading as Pandpartners.be, registered office at Klapdorp 38, 2000 Antwerp (Belgium), CBE 0685.697.453, VAT BE 0685.697.453, is the data controller.
Contact: info@pandpartners.be — +32 483 61 91 57 — +32 485 27 29 91.
Identification data (name), contact data (email, phone, address), property data (address, type, photos, EPC, description), the content of your message, and technical data (IP address, browser, language, browsing behaviour) collected via cookies and log files.
We process your data to (a) handle your purchase or clearance enquiry and issue an offer — pre-contractual and contractual performance (art. 6.1.b GDPR); (b) comply with legal obligations such as accounting and anti-money-laundering — art. 6.1.c GDPR; (c) improve our services and secure the website — legitimate interest (art. 6.1.f GDPR); (d) send you commercial communications — only with your explicit consent (art. 6.1.a GDPR), withdrawable at any time.
When you start filling in our request form or the "Call me back" box, we store the details you have already entered (for example property type, municipality, name, phone or email), even if you do not submit the request. Legal basis: our legitimate interest in helping you with a request you started yourself (Art. 6.1.f GDPR).
We use these details solely to contact you once about your own request — never for advertising and never shared with third parties. Incomplete requests are deleted after 90 days at most. You may object or request deletion at any time via info@pandpartners.be.
Enquiries without follow-up: 24 months maximum. Client files: 10 years after closing (legal retention). Accounting records: 7 years (art. III.86 Code of Economic Law). Cookie logs: 13 months maximum.
Your data is shared only with parties required for the performance: notaries, surveyors, EPC experts, clearance partners, our accountant and legal advisers, plus IT processors (hosting, email, CRM, analytics). A data-processing agreement compliant with art. 28 GDPR is in place with each processor.
We never sell, rent or share your data with third parties for commercial purposes.
Some technical processors (e.g. hosting, analytics) may be located outside the European Economic Area. Such transfers rely on the European Commission's Standard Contractual Clauses or an adequacy decision.
We apply appropriate technical and organisational measures: encrypted connections (TLS), access management, backups, restricted access rights and confidentiality obligations for all staff.
You have the right to access, rectify, erase, restrict, port and object to processing. You can withdraw your consent at any time. Requests can be sent free of charge to info@pandpartners.be, accompanied by a copy of your ID (please mask the photo and national register number). We respond within one month.
Complaints: Data Protection Authority, Rue de la Presse 35, 1000 Brussels — contact@apd-gba.be — www.dataprotectionauthority.be.
We use functional cookies (strictly necessary) and, with your consent, analytical cookies. You can manage your preferences through your browser settings.
We may update this policy. The latest version is always available at pandpartners.be/en/privacy. Last updated: May 2026.
Related pages within Pandpartners.be — everything you still want to know before getting in touch.
No obligation, confidential, reply within 24 hours.
Three siblings, one row house in Antwerp — sold in 17 days
Divorce in Ghent — apartment sold in 28 days, both parties satisfied
Bankrupt bistro in Liège — property and full contents handled in 21 days